Last updated: 7 August 2026
AG Body Shop respects your privacy and is committed to handling your personal information responsibly, fairly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, contact us, request an assessment or estimate, enquire about a repair or otherwise interact with AG Body Shop. It also explains how that information may be used, stored and shared, and the rights available to you under applicable UK data protection law.
Who We Are
AG Body Shop provides professional vehicle body repair, accident repair, paintwork, refinishing and restoration services.
For the purposes of applicable UK data protection legislation, AG Body Shop is responsible for deciding how and why personal information collected through this website and our customer enquiries is used.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details provided on our Contact Us page.
Information We May Collect
The information we collect depends on how you interact with us. It may include:
- Your name
- Email address
- Telephone number
- Information you provide through our contact or enquiry forms
- Vehicle make, model, registration or other vehicle information you choose to provide
- Details of vehicle damage or repair requirements
- Photographs or other files you provide for the purpose of assessing vehicle damage
- Information relating to an accident or insurance claim where relevant to the repair
- Appointment, estimate and repair-related information
- Records of communications between you and AG Body Shop
- Technical information associated with your use of our website, such as IP address, browser type, device information and website activity where collected through server logs or permitted website technologies
We aim to collect only the information reasonably necessary for the purpose for which it is required.
How We Collect Your Information
We may receive personal information directly from you when you:
- Submit an enquiry through our website
- Contact us by telephone, email or another communication method
- Request a vehicle assessment or repair estimate
- Send photographs or information about your vehicle
- Arrange or discuss repair work
- Communicate with us about an accident or insurance repair
Some technical information may also be collected automatically when you use our website through hosting logs, security systems and cookies or similar technologies where applicable.
Where a repair involves an insurer or another authorised third party, we may also receive relevant information from that organisation where necessary to deal with your enquiry or repair.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Assess vehicle damage based on information or photographs you provide
- Prepare or discuss estimates
- Arrange assessments, appointments and repair work
- Communicate with you about the progress or requirements of a repair
- Deal with accident and insurance-related repairs where applicable
- Maintain appropriate business and customer records
- Process or administer transactions associated with our services
- Protect our website, systems and business against misuse, fraud or security threats
- Improve the operation and usability of our website
- Meet legal, regulatory, accounting or other legitimate business obligations
Our Lawful Bases for Using Personal Information
UK data protection law requires organisations to have an appropriate lawful basis for using personal information.
Depending on the circumstances, AG Body Shop may rely on one or more of the following:
Contract and Pre-Contractual Steps
We may need to use your information to respond to a request for services, prepare for repair work, arrange an assessment or carry out obligations connected with services you have asked us to provide.
Legal Obligations
We may use or retain certain information where this is necessary to comply with applicable legal, regulatory, tax, accounting or other statutory requirements.
Legitimate Interests
We may use information where this is reasonably necessary for the legitimate operation of our business, provided those interests do not override your rights and freedoms. This may include managing enquiries, maintaining records, protecting our systems, preventing fraud and improving our website and customer service.
Consent
Where consent is the appropriate lawful basis, such as for certain optional cookies or specific marketing communications, we will ask for your consent where required. You may withdraw consent at any time.
Vehicle Photographs and Damage Information
If you provide photographs of your vehicle, we will use them primarily to understand the nature of the damage, respond to your enquiry and determine whether further inspection may be required.
A photographic or remote assessment may not reveal all damage. Providing images through the website does not necessarily replace a physical vehicle inspection where one is required.
Please avoid including unnecessary personal information or identifiable individuals in photographs submitted to us.
Insurance-Related Information
If your vehicle repair involves an insurance claim, we may use information relating to the vehicle, damage, accident and repair where necessary to communicate with you or relevant authorised parties involved in the repair process.
Where appropriate and authorised, information may be shared with insurers, engineers, assessors or other parties involved in administering the relevant repair or claim.
Who We May Share Information With
We do not sell your personal information.
Where reasonably necessary, information may be shared with trusted organisations or service providers, including:
- Website hosting, IT and technical service providers
- Professional advisers such as accountants or legal advisers
- Insurers, engineers or claims-related parties where relevant and authorised
- Payment or administrative service providers where applicable
- Government bodies, regulators, law enforcement authorities or courts where disclosure is legally required
We only intend to share information where there is a legitimate reason to do so and, where appropriate, require third parties handling information on our behalf to protect it appropriately.
International Data Transfers
Some technology or website service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal mechanism or safeguard is used where required by applicable data protection law.
How Long We Keep Personal Information
We do not intend to keep personal information for longer than reasonably necessary.
Retention periods may vary depending on the type of information, the purpose for which it was collected, whether repair work was carried out and any legal, accounting, insurance or dispute-related requirements that apply.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functionality, security and performance.
Some cookies may be necessary for the website to work correctly. Optional analytics, measurement or other non-essential technologies should only be used in accordance with applicable consent requirements.
Your browser may also allow you to block or delete cookies. Restricting essential cookies may affect the operation of some website features.
How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no website, electronic communication method or data storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being used, you may have rights concerning your personal information, including the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask for information to be erased in certain circumstances
- Ask us to restrict the use of information in certain circumstances
- Object to certain types of processing
- Request data portability where the relevant legal requirements apply
- Withdraw consent where our processing is based on consent
These rights are not absolute and may be subject to legal limitations or exemptions.
If you wish to exercise a data protection right, please contact us using the details on our Contact Us page.
Marketing Communications
We will not use your contact information for unsolicited electronic marketing where consent or another legal requirement has not been satisfied.
If you have agreed to receive marketing communications from us, you may ask us to stop at any time.
Third-Party Websites
Our website may occasionally contain links to external websites or services.
AG Body Shop is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by the relevant third party before submitting personal information to them.
Complaints
If you are concerned about how AG Body Shop has used your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection matters. Further information is available from the ICO.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated where appropriate.
Contact Us
If you have questions about this Privacy Policy, your personal information or a request concerning your data protection rights, please contact AG Body Shop using the details available on our Contact Us page.